STATEMENT OF WORK

For informational and reference purposes only

Last Updated: November 2025

1. Introduction

This Statement of Work (“SOW”) describes the structure under which Keystone AI Studio delivers service engagements.

This is a generic template for reference.
Any signed client-specific SOW overrides this template.
Pricing below is placeholder only and does NOT reflect any actual client engagement.

2. Service Overview

Keystone AI Studio offers services including:

  • SMS automation and notification systems

  • Voice AI receptionist systems

  • Employee scheduling portals

  • Custom RAG/AI knowledge base systems

  • Workflow automation

  • White-label customer communication platforms

Each SOW will specify which service(s) apply.

3. Deliverables (Example Categories Only)

A typical SOW may include:

Phase 1 – Implementation

  • System configuration

  • Data import (employees, schedules, business profile)

  • UI onboarding

  • Testing and validation

  • A2P compliance setup (if applicable)

Phase 2 – Ongoing Services

  • Hosting and maintenance

  • Support and updates

  • Message delivery

  • Performance monitoring

  • Audit logs and message history

4. Pricing (Template Only)

Each SOW will define:

  • One-time setup fee

  • Monthly recurring subscription

  • Optional add-ons

  • Payment schedule

  • Additional hourly or custom fees (if applicable)

No pricing in this template applies to any client.

5. Timeline

A generic timeline may include:

  • Setup: 3–10 business days

  • Testing: 2–4 business days

  • Go-Live: 1 business day

Specific timelines will appear only in the signed SOW.

6. Client Responsibilities

Clients are typically responsible for:

  • Providing accurate data

  • Obtaining employee SMS consent

  • Updating schedules

  • Reviewing system outputs

  • Maintaining internet access

  • Following all applicable laws (TCPA, etc.)

7. Data & Audit

  • Message logs retained for operational use only

  • Not a long-term archival system

  • Client responsible for exporting any data needed for regulatory or payroll requirements

8. Term & Renewal

Each signed SOW defines its:

  • Start date

  • Renewal structure

  • Termination process

  • Payment schedule

Termination of an individual SOW does not terminate the MSA (unless explicitly stated).

9. Conflict Control

If a client signs a customized SOW:

The signed version supersedes this public template.